1. Get DELL Service Tag on remote Windows system

Login to the Windows remote-host using VNC or remote desktop connection. Use WMIC on Windows to get service tag as shown below.

C:>wmic bios get serialnumber

SerialNumber
ABCDEF1

Following WMIC command will give make and model number along with service tag.

C:>wmic csproduct get vendor,name,identifyingnumber
IdentifyingNumber    Name                Vendor
ABCDEF1              PowerEdge 2950      Dell Inc.

If VNC or remote desktop connection to the remote-host is not available,  execute the following from the local-host to get the service tag of the remote-host.

C:>wmic /user:administrator /node:remote-host bios get serialnumber
SerialNumber
ABCDEF1
[Note: Replace remote-host with the machine name of your remote-host.]

2. Get DELL Service Tag on remote Linux system

Login to the Linux remote-host using SSH. Use dmidecode on Linux to get service tag as shown below.

[remote-host]# dmidecode -s system-serial-number
ABCDEF1

3. Get DELL Express Service Code From Service Tag

Service Tag is a base-36 integer.  Once you have the Service Tag, you can calculate express service code yourself. Express Service Code is base-10 decimal integer of Service Tag. Dell uses express service code mainly for their support call-routing. When you call dell support, their automated call-routing system may ask you to enter express service code, which you can easily enter in your telephone, as it is just a bunch of numbers, instead of characters.

Use the following online tools to find express service code from service tag and vice-versa.

Categories: ServerTech Tips

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